Refund policy

Refund & Cancellation Policy

Last updated: October 2025

At 77 Freight Transport, we’re committed to providing reliable, transparent, and professional logistics services.
This Refund & Cancellation Policy explains how we handle cancellations, rescheduling, and refund requests for our delivery, fleet, and freight services.

1. General Policy

Our services are provided under specific booking and scheduling conditions.
Because every job requires vehicle allocation, staffing, and route planning, refunds and cancellations are assessed case-by-case depending on the stage of service delivery.

If you have any questions or need to make changes to a booking, please contact our team at:
📧 info@77freighttransport.com

2. Cancellations Before Dispatch

If you cancel your booking before collection or dispatch, you may be eligible for a full or partial refund depending on preparation time and administrative costs.

  • Full refund: if cancelled within 24 hours of booking and before driver assignment.

  • Partial refund: if cancelled after driver or vehicle allocation.

  • No refund: once goods have been collected or service has commenced.

All cancellation requests must be made in writing (email preferred).

3. Cancellations After Collection

Once goods have been picked up or in transit, cancellations are not eligible for refunds.
In some cases, we may offer to reschedule the delivery at reduced cost depending on logistics capacity.

4. Rescheduling Policy

We understand that delivery dates may change.
If you need to reschedule, please contact us as early as possible.
We’ll make every effort to accommodate changes, but rescheduling within 24 hours of collection may incur a handling or rebooking fee.

5. Refunds for Service Errors or Delays

If a delivery or freight service is delayed or disrupted due to factors within our control, we will review the situation and may offer:

  • A partial refund, or

  • A credit towards future services.

Refunds are not available for delays caused by external or uncontrollable factors such as:

  • Weather or road conditions

  • Customs clearance or port congestion

  • Incorrect address or delivery access issues

  • Acts of nature or industrial action

6. Non-Refundable Services

The following are non-refundable:

  • Completed deliveries

  • Booking deposits or administrative fees

  • Special handling, storage, or express freight charges already processed

7. Refund Processing

Approved refunds are processed within 7–10 business days to the original payment method.
You will receive an email confirmation once your refund has been issued.

8. Dispute Resolution

If you believe there has been an error in billing or service delivery, please contact our support team within 7 days of delivery completion.
We aim to resolve all matters promptly and fairly.

9. Contact Us

For cancellation, rescheduling, or refund enquiries, please contact:

📧 info@77freighttransport.com
🏢 77 Freight Transport — Brisbane, QLD, Australia